Universal Service Center

Angela Piscitelli 2 months ago

I had an issue with my rear liftgate not closing and with the impending weather and inability to secure our belongings, I was in a precarious situation while 500 miles from home and trying to make the most of precious time away with my family. Hector was extraordinarily personable, professional, and expedient. He went above and beyond to ensure that the issue was resolved in a timely manner. His calm demeanor and positive personality shone through his interactions with every customer that walked in the door. I highly recommend this shop!

Leah Voudren 3 months ago

$700 for a new battery??? Plus, tried to sell us brakes and rotors even though I just got those done a few months back (with no current symptoms or issues). Cash grab at its finest for tourists!

M V 5 months ago

Mother in law brought her car in for a 7am appointment to diagnose an oil leak. At noon a technician calls and tells her she needs spark plugs, injectors cleaned, etc but doesn't mention anything about the oil leak (the reason the car was brought in) and says that work will be $1500. She asks about the oil leak and the technician says he needs to call her back. 2pm, she gets a call back saying she needs a new engine because it's leaking from the cylinder head and that it will cost $6000. I go with her to pick the car and the technician gets a guilty look when he realizes he's not talking to an older woman anymore. We tell the service writer Hector about how this was handled improperly and the only good thing I have to say is that he was very professional and sympathetic. He didn't charge us anything and we were able to get the car back. I took a look at the car myself and found the vacuum pump was leaking. $150 new pump later, the oil leak is gone. HOLD YOUR TECHNICIANS ACCOUNTABLE! They tried to take advantage of an older woman and lost a customer in the process.

Jack Forbes 7 months ago

Absolutely terrible place of business. Do not come here even if all of your tires are popped. I came here for a diagnostic on my car. I show up they tell me it’ll be one day inspection. I wait a week. Then they tell me my PCV valve is no good, but it Was perfectly fine when I brought it in and say they don’t know what the problem is and I’ll take a little bit longer. They end up calling me back with a quote for $2500 then, when I told I would not be paying for that. They try to charge me $350 but my initial quote was 150. I talked to the guy in the phone. He said oh Because apparently you were charged for 150. Even though they worked on it, they didn’t work on anything Breaking my engine even worse. So they stole $150 for me. And now I have. Even more repairs to doto fix the problem They caused and to outsource a brand new ECM it cost me $755 to get it back from them and now I still have to figure out how to replace the PCV WILL BE LOOKING INTO A LAWSUIT OVER THIS TERRIBLE PLACE OF BUSINESS, DO NOT GO!!!!!!!!!!!

veronica Tucker 9 months ago

I was traveling through the area and I was lucky enough to get a recommendation for this place. I was having trouble with my steering. They took care of it from start to finish. Very courteous. They did an excellent job. I really appreciate it! I was able to continue on my journey in no time.